020 3816 0308

This page, together with our Privacy Policy tells you information about us and the legal terms and conditions (Terms) on which we sell any of our products (Products) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 20/10/2015.

  1. INFORMATION ABOUT US
    1. We operate the website www.tileboutique.co.uk. We are Manfer Ltd., a company registered in England and Wales under company number 09377778 and with our registered office at Manfer Ltd., No.1 Royal Exchange, London, EC3V 3DG.
    2. Contacting us if you are a consumer:
      1. For deliveries, returns or to cancel a Contract in accordance with your legal right to do so as set out in clause 7, you can contact us by telephoning us at 020 3816 0308 or filling the form at www.tileboutique.co.uk/contact/.
      2. If you wish to contact us for any other reason, including because you have any complaints, you can also contact us by post to TileBoutique, Manfer Ltd., No.1 Royal Exchange, London, EC3V 3DG. If you are emailing us or writing to us please include details of your order to help us to identify it.
      3. If we have to contact you or give you notice in writing, we will do so by e-mail or by post to the address you provide to us in your order.
    3. Contacting us if you are a business.You may contact us by telephoning us at 020 3816 0308, filling the form at www.tileboutique.co.uk/contact/ or by post to TileBoutique, Manfer Ltd., No.1 Royal Exchange, London, EC3V 3DG.
  2. OUR PRODUCTS
    1. All images, descriptive matter, specifications and advertising of the Products are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images. Furthermore, due to the bespoke nature of some of our products, all sizes, weights, capacities, dimensions and measurements indicated on our site may vary. Please also note that tiles are created in batches and some shade variation may occur between batches.
    2. We also advise you to buy tiles, borders and decors from the same range as these may be sourced from different suppliers which might result in variations.
    3. Please check your tiles carefully prior to fixing for shade variation, which may include dry laying. If you are not happy with the shade of your tiles, we cannot accept responsibility once they have been fixed; fixing to a substrate means that you have accepted the tiles in their present state so no refunds or replacements will be offered.
    4. The packaging of the Products may vary from that shown on images on our website.
  3. HOW WE USE YOUR PERSONAL INFORMATION
    1. We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
  4. TRADE CUSTOMERS
    1. These Terms only apply if you are dealing with us as a consumer. If you wish to trade with us in the course of your business, please contact us for more information.
  5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
    1. As a responsible retailer, we are aware than minors may incorrectly use tools or other DIY products. We do not knowingly sell to children and orders may only be placed by persons 18 or over.
    2. These Terms and the order are considered by us to set out the whole agreement between you and us for the sale of the goods. Please check that the details in the Terms or on the order are complete and accurate before you commit yourself to the contract. Please ensure you read and understand these Terms before confirming the order, because you will be bound by the Terms once a contract comes into existence between us, in accordance with clause 5.
    3. If any Terms are inconsistent with the Terms of the order, the order shall prevail.
    4. The order is an offer by you to enter into a binding contract, which we are free to accept or decline at our absolute discretion.
    5. These Terms shall be binding upon you and us when we notify you with a written acceptance of an order (whether in hard copy or electronic form), at which point a contract shall come into existence between us.
    6. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price as referred to in clause 6, we will inform you of this by e-mail or phone and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
  6. OUR RIGHT TO VARY THESE TERMS
    1. We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated.
    2. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
    3. We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:
      1. Changes in relevant laws and regulatory requirements.
      2. Changes in TileBoutique internal policies and procedures.
    4. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes.
  7. YOUR CONSUMER RIGHT TO CANCEL AND REFUND
    1. If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 at any time between the date we accept your order and 14 days after the goods were received by you. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
    2. However, this cancellation right does not apply in the case of:
      1. Any Products which become mixed inseparably with other items after their delivery.
      2. Any Products which have been opened, for example grout or adhesive, unless faulty.
      3. Any special orders.
    3. To cancel a Contract, you just need to let us know that you have decided to cancel. Please see our returns policy in section 8.
    4. Unless the Product is faulty or not as described (in this case, see clause 5), you will be responsible for the cost of returning the Products to us. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection.
    5. Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 7 or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
  8. REFUNDS & RETURNS (EXCLUDING SPECIAL ORDER ITEMS)
    1. Should you wish to return your order following delivery you may do so by informing us within 14 days of receipt of delivery.  Goods must be returned to us and we ask that you take reasonable care when handling the goods and return the goods to us unopened, unused and in their original packaging, where possible.
      1. Please confirm your intent to return the order by contacting us within 14 days of receipt; we will confirm to you a returns address and reference for your package.
      2. The cost of returning the goods once delivered is at your own cost and risk;
      3. We are not responsible for any loss or damage to any returned goods in transit and as such, we recommend that you return the goods through a recorded delivery service.
      4. Any free gifts or Products comprising of an offer (i.e. 3 for 2) must also be returned.
      5. When returning goods please carefully package the goods together with your returns reference. You must return the Products to us along with a receipt as proof of purchase.
      6. If returned goods are lost or damaged in transit, we reserve the right to charge you for any loss or damage.
      7. Where we have agreed to the return of goods, these goods must be returned within 14 days of the notice of intent.
    2. In the unlikely event that the goods do not conform to these Terms, please let us know as soon as possible by contacting us on 020 3816 0308. Where you purchase Products from us that are defective we shall repair or replace the Products, or refund the price of the Products as long as the damage has not been caused by you. All damaged Products will be replaced on standard delivery at our cost either by delivering into our premises or having another delivery sent out to you.
    3. We will, at our option:
      1. Inspect the goods at your premises;
      2. Collect the goods on a date agreed between you and us; or
      3. Ask you to return the goods to us.
    4. If the goods are found by us to be defective, and we have asked you to return the goods to us at your cost we will reimburse you for third party delivery costs involved in the return.
    5. Refunds will only be processed once the Products have arrived with us and we have inspected their condition and deemed them to be suitable for resale. Original delivery charges will not be refunded.
    6. We reserve the right not to refund if the Products are deemed as not being in a resaleable condition, if there is no proof of purchase, or if the Products are returned after the 14 day period.
    7. Some of our Products are classed as Special Order which means that products are custom made or specially ordered for individual customers. These Products cannot be returned.
  9. DELIVERY
    1. The deliveries will be made to the kerb side at the delivery address specified on the order or to the nearest access point to the delivery address.
    2. If we are not able to deliver the whole of the order at one time for any reason including operational reasons or shortage of stock, we will deliver the order in installments.  We will not charge you extra delivery costs for this.  If you ask us to deliver the order in installments, we may charge you extra delivery costs.  Each installment shall constitute a separate contract.  If we are late delivering an installment or one installment is faulty, that will not entitle you to cancel any other installment.
    3. We will take reasonable steps to meet the delivery estimate set out on the order (or as otherwise agreed between us in writing).  However, occasionally delivery may be affected by factors which we do not control and so cannot be guaranteed.  We will let you know if we become aware of an unexpected delay and will arrange a new delivery with you.  We shall have no liability for late delivery except where time has been made the essence of the contract and agreed by both parties in writing at time of ordering.
    4. Offers to assist the delivery are made at your own risk and should only be attempted if you are comfortable lifting the load.
    5. You must make all arrangements necessary to take delivery of Products when we deliver them. If you do not accept delivery of the products or we are unable to deliver or are delayed in delivering products because of your actions or omissions then we may charge you and will be liable to pay us for all costs we incur.
    6. Please advise us if access to the delivery address will be difficult for a large lorry. Should any doubt exist, please contact us to make alternative arrangements.
    7. If you fail to take delivery of the order, then, except where this failure is caused by a failure by us to comply with these Terms:
      1. We will store the goods until delivery takes place and may charge you a reasonable sum to cover expenses; and
      2. We shall have no liability for late delivery.
    8. The Customer may only collect Goods from the Company’s premises by prior arrangement. If the Customer arranges transportation of the Goods, it is at their own risk and we will not accept claims for damage or breakages.
    9. We may decline to deliver the goods if:
      1. We believe that it would be unsafe, unlawful or unreasonably difficult to do so; or
      2. The premises (or access to them) are unsuitable for the delivery vehicles we use.
    10. Delivery of an Order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us and the Products will be your responsibility from that time.
    11. Once received, please check all goods within 24 hours. We reserve the right to refuse claims for damaged or missing goods made after this time unless a longer period of time has been previously agreed in writing.
    12. Do not book a tiler or any other tradesperson until you have received and checked your order. Allow sufficient time to check your order and to allow any natural materials to acclimatise; or to rectify any incorrect, delayed, damaged or postponed deliveries (for whatever reason).  This will allow sufficient time to postpone your installation if necessary; we are not liable for any financial loss to you incurred through late or incorrect delivery.
    13. The cost of delivery is in addition to the Price and subject to VAT (when applicable).
    14. Please note that delivery costs are based on your exact location and the Products contained within the order. Please call us on 020 3816 0308 to find out your delivery cost or contact us filling the form at www.tileboutique.co.uk/contact/.
  10. PRICE OF PRODUCTS AND PAYMENT
    1. The price of goods shall be the price in force at the time you confirm your order. We reserve the right to update our price list from time to time without providing specific notice to you.
    2. Quotes for goods are given on the basis that a binding contract shall only come into existence in accordance with clause 5. The quote is valid for 20 days from date of issue (unless otherwise stated); unless we notify you that we have withdrawn it during this period.
    3. Prices for our Products may change from time to time, but changes will not affect any order you have already placed. If a price increase or decrease has come into effect between placing the order and collecting it or taking delivery of it, the original price you paid must still be honoured.
    4. The price of a Product includes VAT (where applicable unless otherwise stated) at the applicable current rate chargeable in the UK for the time being.
    5. The price of a Product does not include delivery charges (unless otherwise stated).  The cost of delivery shall be as specified in the order.
    6. We supply a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
      1. If a pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and
      2. If the Product’s correct price is higher than the price stated on your quote, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
    7. Payment of all goods must be made in advance, when the order is placed. Please note that delivery will not be arranged until we are in receipt of cleared funds.
  11. MANUFACTURER GUARANTEES
    1. Some of the Products we sell to you come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with the Products.
    2. If you are a consumer, a manufacturer’s guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
  12. LIMITATIONS OF LIABILITY IF YOU ARE A CONSUMER
    This clause 12 only applies if you are a consumer.

    1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
    2. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    3. We do not in any way exclude or limit our liability for:
      1. Death or personal injury caused by our negligence;
      2. Fraud or fraudulent misrepresentation;
      3. Any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
      4. Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
      5. Defective products under the Consumer Protection Act 1987.
  13. EVENTS OUTSIDE OUR CONTROL
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 2.
    2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
      1. We will contact you as soon as reasonably possible to notify you; and
      2. Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
  14. COMMUNICATIONS BETWEEN US
    1. When we refer, in these Terms, to “in writing”, this will include e-mail.
    2. If you are a consumer you may contact us as described in clause 2.
  15. OTHER IMPORTANT TERMS
    1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
    2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
    3. This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
    4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    6. If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products from us and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction.
  16. OWNERSHIP OF RIGHTS
    1. All rights, including copyright, in this website are owned or licensed to us. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post something on this website for any purpose.
  17. DATA PROTECTION
    1. TileBoutique is part of Manfer Ltd. Manfer Ltd. is committed to protecting your privacy and fulfilling its obligations under UK Data Protection Laws. Manfer Ltd. will use your personal information in order to inform you of its offers, news and new brochures and for profiling your purchasing preferences and other marketing purposes. We may disclose your information to our service providers and agents for these purposes. We may keep your information for a reasonable period to contact you about our services in the future.
    2. Manfer Ltd. may share your information with other Companies in our group and other organisations who are our business partners. We or they may contact you by mail, telephone, SMS, fax or email to let you know about any Products, services or promotions which may be of interest to you.
    3. The Data Protection Act puts obligations on users of personal information and details principles for its use. There are eight principles in the Act that Manfer Ltd. is obliged to conform to. The Act requires Companies which process data to notify the Information Commissioner describing the purposes for which they process personal information. The details are publicly available from the Commissioner’s Office at House Lane, Wyecliffe Water, Wilmslow, Cheshire, SK9 5AF, tel. 01625 545745.
    4. These principles for processing data are:
      1. Personal data must be processed fairly and lawfully.
      2. Personal data must be obtained only for specified and lawful purposes.
      3. Personal data must be adequate, relevant and not excessive.
      4. Personal data must be accurate and kept up to date.
      5. Personal data must not be kept longer than necessary.
      6. Personal data must be processed in accordance with the rights of data subjects.
      7. Must have measures against unauthorised or unlawfully processing of personal data.
      8. Personal data must not be transferred to a Country or territory outside the EEA without adequate protection or explicit consent.